Shipping policy

Welcome to the good gift! We are committed to providing you with a seamless shopping experience. Please read our shipping policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. General Shipping Information

  • Order Processing: Orders are typically processed within 3-5 business days. Please note that this is an estimate and may vary during peak seasons or due to unforeseen circumstances.

  • Shipping Carriers: We use a variety of shipping carriers to deliver our products. The carrier used for your order will be determined at our discretion based on factors such as package size, weight, and destination. We do not guarantee a specific carrier.

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. These costs are non-refundable.

2. Shipping Times and Delays

  • Indefinite Shipping Times: While we strive to deliver your order as quickly as possible, we cannot guarantee specific delivery dates or times. Shipping times are estimates and may be subject to delays beyond our control, including but not limited to, carrier delays, customs processing, and adverse weather conditions.

  • Indefinite Liability: You acknowledge and agree that the good gift is not liable for any delays in shipping. Once an item has been handed over to the shipping carrier, the responsibility for its timely delivery rests with the carrier.

3. Shipping Damages and Lost Packages

  • No Liability for Damages: The good gift is not responsible for any damages that occur during shipping. We take great care in packaging our products to ensure they arrive in excellent condition. However, once the package leaves our facility, we have no control over how it is handled by the shipping carrier. If your package arrives damaged, you must file a claim directly with the shipping carrier.

  • Lost Packages: In the event that a package is lost in transit, you must file a claim with the shipping carrier. the good gift is not responsible for lost packages and will not issue a refund or replacement for items that have been marked as delivered by the carrier or are lost during transit. We recommend purchasing shipping insurance, if available, for high-value items.

4. International Shipping

  • Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost. We have no control over these charges and cannot predict what they may be.

  • Customs Delays: International shipments may be subject to delays due to customs processing. We are not responsible for any delays caused by customs and cannot provide assistance in expediting the process.

5. Incorrect Shipping Information

  • It is the customer's responsibility to provide accurate and complete shipping information. the good gift is not responsible for packages that are undeliverable due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the item.

6. Acceptance of Policy

By placing an order with the good gift, you agree to this shipping policy in its entirety. You acknowledge and accept that the good gift is not liable for shipping damages, lost packages, shipping delays, or any associated costs. You agree to pursue any claims for damages or lost packages directly with the shipping carrier.

For any questions regarding this policy, please contact us at hello@thegoodhub.io or call us at 02080799567.