Refund policy
Your Right to Cancel (Consumers Only)
Under the Consumer Contracts Regulations 2013, consumers have a right to cancel within 14 days of receiving their order for most goods.
However, this right does NOT apply to:
- Perishable goods (e.g., food items likely to deteriorate).
- Personalised items (e.g., customised items).
- Any food items once they have been opened or unsealed.
If your order contains a mix of items, only the eligible items may be returned.
To exercise the right to cancel, you can email us at hello@thegoodgift.co.uk within 14 days of receiving the goods.
You must return the items within a further 14 days, unused and in their original condition.
Refunds will be made within 14 days of receiving your return.
Return postage costs are your responsibility unless the item is faulty.
Returns & Refunds
Consumers
You may return eligible items under the cancellation rights above.
We may reduce the refund if the value of the goods has been diminished through handling beyond what is necessary to inspect them.
Faulty or Misdescribed Goods
If the goods are faulty or not as described, you have the legal right to:
- Reject within 30 days for a full refund; or
- Request a repair or replacement thereafter.
We cover return costs for faulty goods.
Business Customers (B2B)
Unless goods are faulty, we do not offer returns or cancellations for business orders. This does not affect your statutory rights regarding faulty goods.